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WHEN YOU SIGN UP FOR OUR EMAIL LIST, YOU'LL BE EMAILED A SPECIAL CODE THAT GETS YOU 50% OFF OUR WHOLE SITE FOR ONE DAY ONLY, AS WELL AS EXCLUSIVE ACCESS TO OUR BLACK FRIDAY PREVIEW SALE, AND OTHER EXCLUSIVE DEALS.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
ORDERS TYPICALLY TAKE 3-7 DAYS TO FULFILL. ONCE THE ORDER IS FULFILLED, SHIPPING TIME WILL DEPEND ON THE SHIPPING METHOD CHOSEN. TRACKING NUMBERS WILL BE AVAILABLE AT THIS TIME. KEEP IN MIND, STICKERS AND PATCHES MAY SHIP IN AN ENVELOPE THAT DOES NOT INCLUDE TRACKING. IF THEIR ARE ANY ISSUES WITH SHIPPING, PLEASE CONTACT SUPPORT@BLUEBISONAPPAREL.COM WITH YOUR QUESTION OR CONCERN.
MY ORDER WAS LOST OR STOLEN. WHAT DO I DO?
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, UNCLAIMED OR DAMAGED PACKAGES. IF YOU ENTERED THE WRONG SHIPPING ADDRESS WE ARE NOT RESPONSIBLE FOR RE-SHIPPING THE ITEM. IF A PACKAGE IS RETURNED TO US YOU MAY BE ASKED TO PURCHASE POSTAGE TO RE-SHIP THE ITEM. PLEASE CONTACT THE MAILER (USPS, FEDEX, DHL) REGARDING ANY LOST, STOLEN, UNCLAIMED OR DAMAGED PACKAGES. THIS IS TYPICALLY A TIME SENSITIVE ISSUE, SO AS SOON AS YOU SUSPECT A MISSING PACKAGE, TAKE ACTION. PLEASE NOTE, IF YOU CHOOSE A USPS FIRST CLASS SHIPPING OPTION, THERE ARE LIMITED TRACKING FEATURES AND WE WILL BE UNABLE TO INITIATE A CLAIM IF A PACKAGE IS LOST.
FOUNDED TO CREATE A CULTURE OF LIKE-MINDED INDIVIDUALS, BLUE BISON ENCOURAGES MEN AND WOMEN ALIKE, TO EXPLORE THE OUTDOORS SURROUNDING THEM THROUGH COMFORTABLE, QUALITY DESIGNED CLOTHING THAT IS SUITED FOR ANY STYLE, IN ANY PLACE, AT ANY TIME.
THE NAME BLUE BISON WAS FIRST BROUGHT TO LIFE IN THE FALL OF 2015 IN THE HEART OF THE TETONS. THE COMPANY WAS CREATED TO BRIDGE THE GAP BETWEEN COMMUNITY AND EXPERIENCES. AT BLUE BISON, IT HAS BEEN OUR GOAL TO CREATE A COMMUNITY THAT LOVES AND RESPECTS THE OUTDOORS ON A PERSONAL LEVEL AS WELL AS A COMMUNITY FAMILY. WE ARE STRIVING EVERY DAY TO COMBINE THE COMMUNITY + CULTURE OF AN INCLUSIVE OUTDOOR BRAND THAT ENCOURAGES PEOPLE TO FIND AND PURSUE THEIR PASSIONS TO THE EXPERIENCES THAT COME WITH CREATING MEMORIES FROM SUCH JOURNEYS IN YOUR FAVORITE DESTINATION SPOTS AROUND THE WORLD.
WE HAVE A 21-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. THE RETURN WINDOW BEGINS ON THE DATE THAT IS DISPLAYED ON THE TRACKING NUMBER AS BEING DELIVERED.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING.
TO START A RETURN, YOU CAN CONTACT US AT SUPPORT@BLUEBISONAPPAREL.COM IF YOUR RETURN IS ACCEPTED, WE'LL SEND YOU A RETURN SHIPPING LABEL (HOWEVER RETURNS ARE PAID IN PART BY THE CUSTOMER, UNLESS THE ITEM WAS FAULTY AND INCLUDES A $3 RESTOCKING FEE AS WELL), AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.
SALE ITEMS
ITEMS THAT ARE PURCHASED DURING A SALE ARE NOT ELIGIBLE FOR A RETURN, EXCHANGE, OR REFUND. PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE. THIS INCLUDES ITEMS PURCHASED WITH A DISCOUNT CODE.
DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.
EXCHANGES
THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM. IT IS THE BUYERS RESPONSIBILITY TO COVER THE COST OF THE RETURN SHIPMENT OF THE DESIRED ITEM TO BE EXCHANGED.
REFUNDS
WE WILL NOTIFY YOU ONCE WE'VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU'LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO. PLEASE NOTE THAT ANY RETURNED ITEMS THAT ARE ACCEPTED FOR A REFUND WILL BE DEDUCTED THE SHIPPING COST FROM THE PACKAGE GOING OUT AND THE RETURNED PREPAID LABEL AS WELL AS A $3 RESTOCKING FEE TO COVER EMPLOYEE COSTS AND SHIPPING MATERIALS.
REFUND ON INCORRECT ADDRESS (RETURNED TO SENDER)
WHEN AN ORDER IS RETURNED TO US DUE TO INSUFFICIENT ADDRESS INFORMATION, A REFUND CAN BE ISSUED BUT UNFORTUNATELY DUE TO CUSTOMER FAULT, THE FULL AMOUNT (SHIPPING) IS EXCLUDED.
ONCE YOU PLACE AN ORDER, WE START PROCESSING ORDERS FOR SHIPMENT IMMEDIATELY AND WE ARE UNABLE TO MAKE CHANGES TO, CANCEL, OR ALTER YOUR ORDER.
YOU WILL RECEIVE A SHIPMENT CONFIRMATION WITHIN 1-2 BUSINESS DAYS AFTER YOUR ORDER IS PLACED. DEPENDING ON WHERE YOU LIVE SHIPPING TAKES 2-5 DAYS SHIPPED VIA USPS. DURING SALES OR SPECIAL PROMOS SHIPPING CAN BE DELAYED. EMAIL US AT SUPPORT@BLUEBISONAPPAREL.COM IF YOU HAVE ANY QUESTIONS ABOUT SHIPPING TIMES.
PLEASE ENTER YOUR ADDRESS CAREFULLY AS WE CAN NOT MAKE CHANGES ONCE YOU HAVE CONFIRMED THE ORDER. BLUE BISON IS NOT RESPONSIBLE FOR LOST PACKAGES DUE TO INCORRECT ADDRESSES PROVIDED BY CUSTOMERS. THIS INCLUDES INCORRECT OR MISSING UNIT NUMBERS FOR APARTMENTS, CONDOS, P.O. BOXES, ETC.
CUSTOMERS ARE RESPONSIBLE FOR PACKAGES AS SOON AS THEY ENTER THE USPS SYSTEM. IF THERE IS AN ISSUE WITH YOUR PACKAGE ONCE IT IS IN USPS HANDS, YOU MUST CONTACT YOUR LOCAL POST OFFICE FOR HELP. ONCE WE TAKE IT TO USPS IT IS OUT OF OUR CONTROL AND WE CANNOT HELP YOU. IF YOUR TRACKING EMAIL SAYS YOUR PACKAGE HAS BEEN DELIVERED AND YOU CAN'T FIND IT OR YOUR PACKAGE IS DELAYED, PLEASE CALL YOUR LOCAL POST OFFICE AND THEY CAN HELP YOU TRACK IT DOWN MOST OF THE TIME.
INTERNATIONAL SHIPPING CAN TAKE UP TO THREE WEEKS OR LONGER DEPENDING ON THE SEASON.
***IMPORTANT: WE CANNOT GUARANTEE THAT YOU WILL OR WILL NOT BE CHARGED ANY CUSTOMS TAXES OR DUTIES. ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. THIS APPLIES ONLY TO INTERNATIONAL ORDERS.****
